The faultless functioning of a linear encoder is decisive for the accuracy of the machine or plant. But the function is affected by countless influences of the daily environment of the shop floor: dust, grease, oil, water and dirt are everywhere and anytime and accumulate on the linear scale or scale tape and scanning head. It is advantageous if there is a strong partner to assist you with a fast repair!
The HEIDENHAIN linear encoders are known to be contamination-tolerant, but they are eventually also seriously affected by the contamination deposits. And it is only natural that even the best device is not immune to a defect - despite the best maintenance. In order to keep machine standstill as short as possible in case of a contaminated or defective linear encoder, HEIDENHAIN subsidiaries are especially prepared for the maintenance and repair of sealed linear encoders.
You can choose from three customer-friendly possibilities:
All HEIDENHAIN subsidiaries ensure these services by means of:
The workshop is equipped with:
You can find your HEIDENHAIN subsidiary here: heidenhain.services
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
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